ENERGY AND UTILITIES

VUS COM

From Paper-Based Processes to Digital Operations, Building a More Efficient and Competitive Utility

VUS COM is a solid and dynamic player in the Italian energy landscape, specializing in the supply of natural gas and electricity. As part of the Valle Umbra Servizi Group, the company operates mainly in central Italy with a clear goal: combining innovation, sustainability, and customer focus.

With a commitment to transparency and social responsibility, VUS COM strives to meet the energy needs of both families and businesses, offering tailored solutions while promoting sustainable growth for the region. Its ability to adapt to market challenges and continuously invest in innovative technologies has made VUS COM a trusted partner for thousands of users.

The Challenge

VUS COM faced the challenge of moving away from inefficient paper-based processes and adopting a fully digital management approach. The annual review of internal documentation had highlighted the limitations of traditional contract formats, making a radical transformation necessary.

Beyond digitalization, the company also needed a reliable system to effectively monitor its sales network and improve internal organization. This transformation journey was not only technological, but also cultural: the goal was to reduce employee turnover and provide new motivation for the workforce.

-40%

tempo medio

nella creazione di un'offerta.

The Solution

Introducing Apparound brought significant transformation to VUS COM’s daily operations, generating tangible benefits across multiple areas.

First and foremost, sales performance improved dramatically. Agents – previously limited to basic cross-selling – were now equipped with advanced tools to expand the customer base and attract new leads.
Operational oversight also evolved. With real-time monitoring of external agencies and secure OTP-based signature management, the company strengthened compliance with internal processes and boosted overall productivity.
Finally, adopting the platform fostered meaningful cultural and technological alignment within the company. This shift not only helped reduce staff turnover but also created a more stimulating work environment that motivated employees and encouraged a more innovative approach to daily challenges.