Telecommunication

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Telecom Liechtenstein

A digital sales process for a better customer satisfaction.

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The telecommunications industry is experiencing a period of continuous change, marked by the need to digitize business processes and optimize sales performances.

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OFFERS IN 2022

In 2022 more than 500 offers were created through the Apparound tool.

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PRINTING COSTS

With the introduction of the new sales process, Telekom Liechtenstein’s contracts are fully digital.

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EFFICIENCY

With the use of Apparound as the unique tool to generate offers, internal efficiency has greatly increased. Error-free contracts are generated, with no need for further editing.

The Challenge.

The challenge for Telecom Lichtenstein – FL1 – a company active in the telecommunications business, was to digitize the work of the sales department, transform the process of creating quotes – managed through excel files – and make it easier and more effective to present offers to customers. A new commercial and digital approach, characterized by customized offers created for the final customer.

The Solution.

Apparound helped create a well-defined sales flow, making the issuance of offers and the management of contact with the end customer more professional. The extreme ease of use, combined with the scalability of the platform, made the software a must-have for the entire sales department, even for those who had been less responsive to change.

Simplifying the process of configuring quotations and how they are presented to the customer. That’s why we chose the Apparound solution, an out-of-the-box application that fully solved our operational problems.

Bernd Liebscher, CMO @Telecom Liechtenstein