Telecommunication

FL1

A digital sales process for a better customer satisfaction.

The Challenge

The challenge for Telecom Lichtenstein – FL1 – a company active in the telecommunications business, was to digitize the work of the sales department, transform the process of creating quotes – managed through excel files – and make it easier and more effective to present offers to customers. A new commercial and digital approach, characterized by customized offers created for the final customer.

+500

offers in 2022

In 2022 more than 500 offers were created through the Apparound tool.

The Solution

Apparound helped create a well-defined sales flow, making the issuance of offers and the management of contact with the end customer more professional. The extreme ease of use, combined with the scalability of the platform, made the software a must-have for the entire sales department, even for those who had been less responsive to change.

-95%

printing costs

With the introduction of the new sales process, Telekom Liechtenstein’s contracts are fully digital.

 

+30%

efficency

With the use of Apparound as the unique tool to generate offers, internal efficiency has greatly increased. Error-free contracts are generated, with no need for further editing.

 

+500

offers in 2022

In 2022 more than 500 offers were created through the Apparound tool.

-95%

printing costs

With the introduction of the new sales process, Telekom Liechtenstein’s contracts are fully digital.

+30%

efficiency

With the use of Apparound as the unique tool to generate offers, internal efficiency has greatly increased. Error-free contracts are generated, with no need for further editing.

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Download the Customer Story

"Simplifying the process of configuring quotations and how they are presented to the customer. That’s why we chose the Apparound solution, an out-of-the-box application that fully solved our operational problems.”

Bernd Liebscher, CMO @Telecom Liechtenstein

Find out how our clients
have increased their revenues

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  • Less back-office activities and more time for sales

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  • The relationship with its customersat the center of the negotiations. Also in digital.

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  • Leading customers by the hand with a simpler digital selling process.

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  • Faster response times for a new sales paradigm.
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  • Faster response time and a better customer care!

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