Apparound was born from a revolutionary idea: to give sellers a tool that can maximize performance. We are a young and hungry group of different people sharing love and passion for digital innovation.
Every day, we work sharing the same goals in a sustainable work environment that values equality and merit.
At Apparound each person has the opportunity to show his/her own talent working on complex projects, involving thousands of people around the world. With our software we have revolutionized the way many companies work, improving the productivity and well-being of many sales operators.

About this job and role

We are looking for a highly motivated, curious and proactive candidate with proven experience in consumer research and business intelligence analysis to join our Product Team.
The main role is to connect data extracted from the Apparound selling tools relevant insights for the Sales team, and support in identifying new business opportunities and customizing new commercial storytelling.
The candidate is also involved in supporting day-to-day customized projects for clients.
Having deep analytical skills accompanied with a strong business acumen is therefore a must to succeed in this role.

Main responsibilities

• Interpreting and extracting “powerful” insights from data;
• Preparing final presentation to be delivered to the customers. Review, synthesize and communicate insights in meaningful and actionable ways (transform data and results into actionable insights);
• Read signals from the market to detect cultural trends and shifts in our customers’ expectations in terms of data, by discovering and suggesting to the Product and R&D teams innovative methodologies and new approaches in data reporting and visualization.

Qualifications and Technical Skills

• University Degree in Mathematics, Statistics, Economics, Computer Science;
• 2 years of experience in marketing and sales insights or big data integration & analysis;
• Proficiency in data analysis and data visualization tools (i.e. SQL, R, Power BI, Qlik, Tableau);
• Proficiency in data transformation with tools like Integration Services or Data Stage;
• Italian: Fluent, both written and spoken;
• English: Good, both written and spoken.

Desirable Skills

• Knowledge of Python;
• Project Management;
• Knowledge of Agile-Scrum methodology;

If you will become an Apparounder …

• you will be part of a highly innovative software company, the only Italian company included in Gardner’s Magic Quadrant for CPQ technologies
• you will have the pleasure to work in a young and close-knit team, following the Scrum / Agile methodologies
• you will have the opportunity to invest in your training and professional growth, comparing yourself with the most innovative technologies and interacting with international customers and suppliers
• you will participate to our performance management plan and we will work together to achieve your professional growth goals

Please note:
This is not a 100% full remote working.
You will be contacted only if you really match the above criterias.
Please do not apply if you don’t currently have the legal right to work in Italy, or if that right is just about to expire.

Apparound was born from a revolutionary idea: to give sellers a tool that can maximize performance. We are a young and hungry group of different people sharing love and passion for digital innovation.
Every day, we work sharing the same goals in a sustainable work environment that values ​​equality and merit.
At Apparound each person has the opportunity to show his/her own talent working on complex projects, involving thousands of people around the world. With our software we have revolutionized the way many companies work, improving the productivity and well-being of many sales operators.

About this job and role

We are looking for a UX/UI Designer to join our UX team.

As a UX/UI Designer you will be responsible for creating an excellent user experience for new and existing interfaces. You will help design our products and features, collaborating with stakeholders from discovery to project delivery.

Main responsibilities

• Ideate and design user journeys, wireframes, mockups and prototypes for new and existing interfaces
• Identify solutions to complex design problems based on functional and business requirements
• Produce documentation and artifacts to present design ideas
• Conduct user research to gather feedback on user satisfaction
• Collaborate daily with Business Analysts, Developers and Designers
• Test applications to verify the existing user experience and define how to enhance it
• Contribute to the improvement of our design system

Qualifications and Technical Skills

• Bachelor’s Degree in Design (e.g. UX, graphic, interaction, etc.) or equivalent practical experience
• Portfolio highlighting multiple projects
• 1+ year of experience in product design or UX design for mobile and web applications
• 1+ year of experience producing user journeys, wireframes, mockups, prototypes
• Proficiency with visual design programs such as Adobe Suite (XD, Illustrator, Photoshop)
• Experience with coding HTML, CSS and similar languages
• Strong understanding of the best practices for user interface design
• Good communication skills both in Italian and English
• Interpersonal and team working skills
• Problem-solving and analytical skills

Desirable Skills

• 1+ year of experience in software company is a plus
• Knowledge of Agile project management practices is a plus
• Previous remote work experience is a plus

If you will become an Apparounder …

• you will be part of a highly innovative software company, the only Italian company included in Gartner® Magic Quadrant™ for Configure, Price & Quote Application Suites
• you will have the pleasure to work in a young and close-knit team, following the Scrum / Agile methodologies
• you will have the opportunity to invest in your training and professional growth, comparing yourself with the most innovative technologies and interacting with international customers and suppliers
• you will participate to our performance management plan and we will work together to achieve your professional growth goals

Please note:

This is not a 100% full remote working.
You will be contacted only if you really match the above criterias.
Please do not apply if you don’t currently have the legal right to work in Italy, or if that right is just about to expire.

Are you interested in a growing software developer career? Do you want to be a developer in an innovative and market leading software product company? If so, the Software Developer position may be a great fit for you. We are looking for talented, motivated Software Developer!
Apparound is looking for Software Developer who lead by example, have a value-driven and end-to-end mindset, set their own goals, make their teams better, and demonstrate technical excellence.
As a Software Developer at Apparound you will be responsible to design and build features end to end, including system architecture, code, deployment, scale, performance aspects from conception to delivery.
You will be in a very technical company, working among very strong engineers in Agile Scrum/Kanban methodology.

Position skills and experiences required for consideration:

• At least 2 years of design and coding experience with C# and .NET
• At least 2 years’ experience with SQL databases programming, preferably SQL Server
• At least 2 years in Web programming, HTML, CSS and Javascript coding. Knowledge of Javascript frameworks like Angular.js or React.js are appreciated
• Knowledge of distributed programming models, networking programming, HTTP, REST, SOAP
• Solid engineering practices in design, coding, and testing
• Good knowledge of Object-Oriented Programming, design patterns, unit and integration testing and TDD methodology
• Strong ability in problem solving, debugging and analytical skills
• Familiar with code version control systems like Git or TFSVC or Azure Devops
• Good knowledge of Windows 2012 or higher Windows server OS and basic knowledge of Linux/Unix OS and scripting (batch, PowerShell, Unix Shell)
• Prior experience with advanced Cloud providers such as Azure, AWS or Google Cloud is desirable
• Prior experiences in teams working in Agile, Kanban or XP are desirable
• Bachelor’s degree or higher in computer science or related fields or equivalent work experience
• Experience in all steps of software development life cycle from initial design to delivery
• Good level of English

Other skills required:

• Proactivity, flexibility and open mind to changes and innovation
• Ability to communicate and to work in team
• Self-motivation, enthusiasm and positive attitude
• Ability to work in multi-tasking and challenging work environment
• Accuracy and accurate methodology in the organisation and documentation of one’s work
• Reliability
• Problem solving attitude

Apparound is looking for QA tester Engineers who lead by example, have a value-driven and end-to-end mindset, set their own goals, make their teams better, and demonstrate Technical Excellence. Individuals who are pro-active, who turn problems into opportunities, and who consistently take a results-driven approach, are very likely to be successful working in our company. Apparound is out to find this type of engineer, empower him or her to own his or her activities, to work directly with his or her colleagues or customers, and to support him or her to be successful.
You will be in a very technical company, working among very strong engineers in Agile Scrum /Kanban methodology.

In the Quality Assurance at Apparound you will deal with software testing and in particular:

• Analysis and understanding of technical documentation and requirements
• Definition of the test strategy
• Definition of the High Level Test Design
• Definition of the individual test cases
• Execution of test cases
• Writing of test documentation (Test Plan, Test Book, Test Report)
• Bug Tracking

To fit this role, the following skills are required:

• Knowledge of the software validation process (Unit, Integration Test, Regression Test, Smoke Test, Bug Fixing);
• Previous experience in software test execution (manual tests, performance and load tests)
• Previous experience of writing Test Cases / Test Book;
• Knowledge of programming (Javascript, C #, React, Angular, SQL) and familiarity with .NET framework and Automation Test
• Knowledge of mobile devices and mobile operating systems (iOS, Android, Windows)
• Ability to interface with external customers regarding test activities
• Ability to interface and support Development and Support teams for opening and checking bugs
• Knowledge of Agile methodologies
• Degree in Electronic Engineering / TLC / Computer Science, in Computer Science, Mathematics, Physics or equivalent, with experience gained in Software Testing.

Are you interested in a growing software developer career? Do you want to be a developer in an innovative and market leading software product company? If so, the Mobile Developer position may be a great fit for you. We are looking for talented, motivated Mobile Developer!
Apparound is looking for a Mobile Developer who lead by example, have a value-driven and end-to-end mindset, set their own goals, make their teams better, and demonstrate technical excellence.
As a Mobile Developer at Apparound you will be responsible to design and build features end to end, including system architecture, code, deployment, scale, performance aspects from conception to delivery.
You will be in a very technical company, working among very strong engineers in Agile Scrum/Kanban methodology.

Position skills and experiences required or consideration

If you apply as Android Mobile Developer:

• At least 2 years of design and coding experience with Java and Kotlin (if Android development background)
• At least 1 year of experience with Android SDK (if Android development background)

If you apply as iOS Mobile Developer:

• At least 2 years of design and coding experience with Objective C and Swift (if iOS development background)
• At least 1 year of experience with iOS SDK (if iOS development background)

For both profiles:

• Knowledge of HTML, CSS and XML, experience in Javascript and JS Framework
• Strong knowledge of distributed programming models, networking programming, HTTP, REST, SOAP
• Design and coding of Multithreaded applications
• Familiar with code version control systems like Git, TFSVC or Azure Devops
• Experience in hybrid mobile application development (interaction with JavaScript and HTML5)
• Solid engineering practices in design, coding, and testing
• Good knowledge of object-oriented Programming, design patterns, unit and integration testing and TDD methodology
• Familiar with development with relational databases like SQLite
• Strong ability in problem solving, debugging and analytical skills
• Prior experiences in teams working in Agile, Kanban or XP are desirable
• Bachelor’s degree or higher in computer science or related fields or equivalent work experience
• Experience in all steps of software development life cycle from initial design to delivery
• Good level of English

Other skills required:

• Proactivity, flexibility, and open mind to changes and innovation
• Ability to communicate and to work in team
• Self-motivation, enthusiasm, result-driven approach, and positive attitude
• Ability to work in multi-tasking and challenging work environment
• Accuracy and accurate methodology in the organisation and documentation of one’s work
• Reliability
• Problem solving attitude

The main function of the Customer Delivery Manager (CDM) is to do everything necessary to successfully onboard new customers, deliver projects and support existing customers as required. Every CDM will be a Product Specialist and will be able to perform any job requested, whether that is business analysis, presales, release management, customer escalations, customer management and more. The CDM is the most flexible role in Apparound and helps the communication flow from the business requirements to the technical teams.

The CDM works closely with the Technical Teams and the customer and side by side with the Account Manager. He/She understands the functional and non functional requirements and assists in the ongoing development and support of applications. This person understands business and ensures that there is integration between business and technology.

Tasks:

• Support pre-sales, by being the product expert and being able to answer detailed product questions (including giving deep product demos)
• Analyze and prepare pre-sales quotes
• Deliver business analysis of customer requirements to technical teams
• Manage and contribute to Sprints
• Manage small and large customer project profitably
• Manage product releases, ensuring every defect is successfully managed
• Manage customer escalations and helps in troubleshooting, in filtering and validating issues and bugs raised by customers, if needed
• Support the CEO and COO with any customer related, process request or project request
• Support the product team with business analysis on development Sprints
• Be the business analysis on customer projects, validating and reviewing requirements if needed
• Be a testing resource when requested to do so
• Training customers, partners and Apparounders on the Apparound product
• Identify impacts on product core or customization in complex enterprise architecture.
• Identifying the current and future state of the business processes
• Customer satisfaction

Position skills and experiences required for consideration:

• Knowledge of Agile Scrum methodology
• Delivering elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables
• Understanding of ITIL and ESB logic with focus on sales processes and data interchange.
• Written and verbal communication, including technical writing skills both in Italian and English
• Good understanding of systems engineering concepts
• Availability to business travel in Italy and abroad
• Degree in Computer Engineering or Computer Science or related fields or equivalent work experience

Technical background in the following areas is a nice plus:

• Microsoft server side development (C#, ASP.NET, ASP.NET MVC, Web Services, Network Protocols, Network Security, SQL and Relational Database, Microsoft SQL Server 2005+)
• Web Development (Javascript, HTML, CSS, AJAX,)
• Mobile Enteprise App knowledge (Windows or iOS or Android).

Other skills required:

• Proactivity, flexibility and open mind to changes and innovation
• Ability to communicate and to work in team
• Self-motivation, enthusiasm and positive attitude
• Ability to work in multi-tasking and challenging work environment
• Accuracy and accurate methodology in the organisation and documentation of one’s work
• Reliability
• Problem solving attitude.

We are looking for a Key Account Manager who will be excited to help customers to digitise sales!

You will enjoy communicating with medium to large customers, from different industries. You’ll help them to understand how our product can enable their sellers to increase their productivity and boost revenue, by digitising their sales processes. Your mission is to ensure that Apparound becomes the preferred product supplier and is considered a real partner.

The ideal candidate will love challenging customers to improve their sales productivity. You will not be scared to push customers, challenge their assumptions and thinking. According to the company sales strategy, you will be focused on acquiring new customersYou will also be social media savvy and be able to access potential customers with social media, telephone, email and modern selling techniques. You will be passionate about business-to-business, cloud software and mobile apps. You will need to articulate complex functions and capabilities into simple terms that make sense to customers and partners.

Accountabilities

• Meeting, calling, emailing and communicating via social media with your potential customers or partners;
• Manage the whole sales process: the identification of the opportunity (in collaboration with the internal team of Lead & Demand generation), the technical pre-sales involvement for complex deal, the preparation of the sales proposal, the manage of the negotiation, the signing of the offer and the formalization of the order;
• Develop and maintain a strong sales pipeline;
• Evaluate all upsell opportunities in your account portfolio;
• Nurture and grow profitability across your account portfolio, in line with key metrics;
• Establish and maintain close contact with the management and all key decision makers or influencers within your account portfolio;
• Share knowledge and have a team first culture;
• Build and maintain positive relationships across Apparound;
• Visibly demonstrate the Apparound values: Collaborate, Innovate, Achieve.

Experience and skills

• 2+ years’ experience in a software key account management role (CRM or App solution for sales);
• Strong insight and experience of the current sales software marketplace;
• Experience of cold calling and nurturing contacts from a lead right through to closing the sale;
• Strong influencing skills to work across complex customer organisations;
• Ability to acquire new customer accounts and partners while at the same time the ability to manage multiple existing customer accounts;
• Ability to work at a strategic level within multiple accounts but at the same time manage the detail;
• Ability to prioritise and plan;
• Ability to draw up a customer sales project or a quote and redact a sales proposal;
• Ability to work independently and autonomously;
• Professional “get it done” attitude and work ethic;
• Resilient, willing to learn, and have a hunger to do what it takes to succeed
• You embrace challenges and can manage frequent telephone calls/emails and meetings;
• Proven sales skills with the ability to close business;
• An excellent communicator who can drive consensus and articulate benefits and trade-offs to customers;
• Good oral and written English and Italian communication skills (additional European languages would be ideal);
• Bachelors degree in a business discipline or equivalent work experience.

Apparound is looking for a Customer Support Specialist who lead by example, have a value-driven and end-to-end mindset, set their own goals, make their teams better, and demonstrate Technical Excellence. Individuals who are pro-active, who turn problems into opportunities, and who consistently take a results-driven approach, are very likely to be successful working in our company. Customer Support specialist is responsible for managing all customer support enquires and incidents and must works closely with all colleagues to resolve any issues on customers.

You will be in a very technical company, working among very strong engineers in Agile Scrum /Kanban methodology.

Accountabilities

• End-to-end incident management: enquires, escalations;
• Document and handover any defects to DevOps (as per defined defect processes);
• Implement and improve customer support and operational processes (using industry best practice e.g. ITIL);
• Maintain and improve customer support performance and experience;
• Be ready to support customers on any new release;
• Customer and partner training;
• Be a project specialist, every Customer Support agent must be able to demonstrate the product to any customer;
• Participate in the Apparound Beta process and open defects;
• Contribute to release testing as requested.

Position skills and experiences required

• Experience in troubleshooting and resolving problems
• Background or knowledge in .NET Framework, Service Oriented Architecture, SQL and Mobile technologies are desirable
• Knowledge of cloud platforms
• Good hands-on knowledge of Configuration Management, Deployment and Troubleshooting tools
• Proficient in scripting: Powershell, Bash
• IT System knowledge is a plus
• ITL v3 certification is a plus
• Effective problem solving and analytical skills;
• Soft communication skills
• Flexibility on working time
• Knowledge of Agile methodology: Scrum and Kanban framework;
• Fluent in Italian and English. Other languages are a plus
• Bachelor’s degree or higher in computer science or related fields.

Apparound is looking for a DevOps Engineers who lead by example, have a value-driven and end-to-end mindset, set their own goals, make their teams better, and demonstrate Technical Excellence. Individuals who are pro-active, who turn problems into opportunities, and who consistently take a results-driven approach, are very likely to be successful working in our company. Apparound is out to find this type of engineer, empower him or her to own his or her activities, to work directly with his or her colleagues or customers, and to support him or her to be successful.

You will be in a very technical company, working among very strong engineers in Agile Scrum /Kanban methodology.

The main goals are:

• Work with developers and the DevOps staff to oversee the code releases (Release management)
• Provide code installation to all platforms
• Contribute to the E2E production process of new or updated product features
• Execute delivery of all new software into test, beta and product environments
• Contribute and write when appropriate deployment scripts and code
• Maintain detailed processes for all installations using ITIL and DevOps best practices (e.g. install checklists)
• Build and maintain application monitoring methods and system(s)
• Support and coach the DevOps culture with R&D and CO colleagues (DevOps Evangelist activities)
• Contribute and oversees E2E production defects to a successful resolution (Problems management)
• Write and manage workflow and documentation
• Improve operational performances
• Provide to IT Security

Position skills and experiences required

• Knowledge of Microsoft Azure and Kubernetes
• Server environment knowledge (both Windows and Linux, Web environments included)
• Good hands-on knowledge of Configuration Management and Deployment tools: Git and Azure Devops
• Proficient in scripting: Powershell, Bash
• Experience in developing and automation
• IT System knowledge
• Soft communication skills
• Flexibility on working time
• Effective problem solving and analytical skills
• Experience in Agile methodology: Scrum and Kanban framework is a plus
• Fluent in Italian and English
• SQL basic knowledge is a plus

Preferred candidates would also meet the following criteria

• Bachelor’s degree or higher in computer science or related fields
• Experience working through the full product cycle from initial design to final product deliveryExperience in troubleshooting and resolving problems
• Experience in performance monitoring and tuning: Closely monitor performance; identify problems and implement solutions; ensure the environment is running at optimum speed and efficiency
• Design and development skills/experience that includes development in C#/C++/Java and with distributed programming models
• Background or knowledge in .NET Framework, Service Oriented Architecture, SQL and Mobile technologies are desirable
• Experience in writing documentation and maintain information security throughout the organization and in the troubleshooting systems and hardware
• Take care of the direct support to users across the organization. This can include helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.

We are looking for a Digital Marketing Specialist to join Apparound Marketing team. This role will help drive planning and implementing digital marketing activities for the Italian market.

Core Responsibilities

• Plan, develop, implement, and monitor digital marketing campaigns to deliver engaging contents, including visually creative and copy leveraging Facebook, LinkedIn, blog and other digital tools.
• Monitor and optimize lead generation and contact acquisition programs across different channels (email, social media, online portals, display).
• Manage external providers and agencies to deliver the digital campaigns with a multichannel approach.
• Manage different stakeholders and internal clients to achieve the lead generation goals.
• Be the contact point for the international corporate project for the implementation of new tools and best practices.

Requirement

• Bachelor’s Degree in Marketing, Digital Marketing.
• Proven experience 3+ years in Digital Marketing including social media, digital campaign creation and management, contact / lead management (segmentation and reporting)
• Knowledge of the key digital tools: Google suite (Analytics, Tag Manager, Search Console), social media, Hubspot)
• Experience in performance marketing channels (SEM, paid social, display/programmatic, e-mail)
• Fluent English
• Experience in managing omnichannel digital marketing programs
• Experience in international environment
• The ability to work independently and autonomously
• Previous experience with software vendors, resellers or system integrators would be a big plus
• Previous experience in a B2B company is a nice plus.

Applications for internship positions such as R&D, Operation, Marketing & Sales are always welcome.

Position skills

• Superior oral and written English and Italian communication skills;
• Interest in cloud and mobile technology (you do not need a technical understanding);
• Excellent skills in using Microsoft PowerPoint, Word and Excel;
• Build and maintain positive relationships across the company;
• The ability to work independently and autonomously;
• The ideal candidate will be passionate about business-to-business, cloud software and mobile technology!