Telecommunications

Get to know your customers better and increase sales productivity with Apparound

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The Telco market

Telecommunications market is facing strong competition on prices and volumes and the technological progress has required companies to make investments to increase coverage in the country with new generation networks in order to maintain high service levels and competitiveness. In this context, for Telcos it is essential to maintain margins on sales and customer focus.

Thanks to a “made in Italy” sales force automation app, Apparound has transformed the way of selling and helped sellers to sell more, more quickly.

With Apparound, sellers and agencies can say goodbye to paper, brochures, price lists, flyers and have up-to-date digital material. They involve the customer in designing the offer that best suits his needs, easily finding technical data sheets, or different smartphone or tablet models and checking the coverage in real time to always offer the best technology available.

 

Benefits for Communication Service Providers

Sell more: sellers can finally focus on sales activities, be more effective and proactively manage negotiations, reducing waste of time in back-office activities. The result is an increase of the number of sellers reaching their sales targets.

Reduce the Churn Rate: today’s customers are used to comparing prices and products before making a purchase, either online and in different points of sale, to check the quality of the products and take advantage of the most profitable promotions. Offering the customer the best purchase experience, increases the customer’s propensity to close the deal and ensures a higher loyalty rate.

Increase ARPU: for low-margin products it is essential to offer value-added services (VAS) and accessory products with higher profitability. The application suggests in real time related products, bundles or additional services compatible with the chosen product. The seller will then be able to carry out more Cross Selling and Up Selling activities without the risk of having the order cancelled due to incompatibility between selections made.

Make quick start for new sellers: thanks to guided sales paths with the setting of rules, prices and discounts, all sellers will be able to present contents and build a quote, even complex, without requiring months of training and coaching.

Avoid waste of paper: most of the materials for sales or marketing remain unused. Prices and digital contents are always up to date and within reach for the seller, who no longer runs the risk of consulting outdated brochures or price lists.


Better purchase experience: transforming sales people into real consultants capable of actively involving the customer, building a quote collaboratively with him and guiding him in choosing the solution that best suits his needs.

Develop specific integrations and functionalities based on business needs to further improve the sales process, such as the synchronisation with company’s CRM and ERP systems, by minimising data entry activities for the sales people.

SIMPLIFY YOUR SALES PROCESS

Improve seller performance, automate quote and contract generation, speed up order management and result tracking.

Show your content

Show your content to your customers, including brochures, product specifications, presentations, videos and product catalogues. You can update content in minutes.

Next step

Build a quote

Use real time quoting to build a quote with multi-products, optional product add ons, bundling, discounting and promotions. Quotes can be sent via email to customers.

NEXT STEP

Firma il contratto con Apparound

Close the deal

You can generate contracts and collect electronic signatures from customers to quickly close deals. Specific attachments, such as terms of business, can be attached to any contract.

Next step

Sales Tracker

Track sales activities

Every sales action is tracked, time stamped and used to create dynamic status views of quotes, contracts and customers. Automatically the app tracks activities and auto expires based on time elapsed from the last action.

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